Client Service Manager

Reports To: Director of Client Operations
Employment Status: Exempt
Post Date: May 2018

Overview

The Client Service Manager (CSM) is responsible for the overall client relationship for a book of business assuming responsibility for managing the relationship, ensuring quality service is delivered and identifying other revenue generating opportunities with their client. The CSM is an internal client advocate and provides feedback to Benelogic management and the client as appropriate.

Responsibilities
  • Be the external face of Benelogic to clients

  • Cultivate strong relationships with client, broker contacts and co-workers

  • Successfully onboard clients (introductory meetings, training, site implementation, etc.)

  • Be authoritative about client-specific knowledge

  • Advocate for clients

  • Understand internal systems/technology as they relate to each client’s enrollment and eligibility

  • Ensure clarity with client deliverables and timelines while managing expectations

  • Actively seek new revenue opportunities

Expectations
  • Obtain a deep understanding of Benelogic’s product and service offerings

  • Escalate issues or items when appropriate and necessary

  • Work well with co-workers and external contacts

  • Be passionate about work and driven to be outstanding

  • Identify and resolve problems in a creative, consultative and timely manner

  • Master the nuances of employee benefits

  • Commit to constant professional improvement and excellence

Is This You?
  • Works well with others (can work on a team and independently)

  • Master juggler (multiple projects and deadlines are no obstacle)

  • Honest and direct – that’s our style

  • Communication double threat (strong written and verbal communication skills)

  • Pedigreed (bachelor's degree preferred)

  • Customer service pro (account management and customer service experience 3-5+ years required)

  • Employee benefits guru (employee benefits industry experience 3+ years)

  • Adventurous (local and national travel less than 20%)

Visit

9475 Deereco Road, Ste 310

Timonium, MD  21093

Call

T: 877.716.6615

© 2020 by Benelogic, LLC